Loss Adjusting and Claims Management Company.

Privacy Policy

Lucas Claims Solutions Ltd. may ask you to provide certain information when you use the Website.

Lucas Claims Solutions Ltd. is committed to ensuring your privacy is protected. This policy sets out how Lucas Claims Solutions Ltd. use and protect any personal information that you give Lucas Claims Solutions Ltd. when you use this Website.

Lucas Claims Solutions Ltd. may use personal information for the following reasons:

  • internal record keeping
  • to improve its products and services
  • provide information relating to you or others to assist in the handling of your claim(s)
  • provide aggregate information and statistics for the purposes of monitoring website usage in order to help Lucas Claims Solutions Ltd. develop their Website and services. These statistics will not include information that can be used to identify any individuals
  • to pass your details to other professionals, for the purpose of obtaining professional advice and complying with Lucas Claims Solutions Ltd.' contractual obligations

If you have supplied contact details Lucas Claims Solutions Ltd. may contact you by e-mail, phone, fax or mail.

Web Site Security

The internet is not a secure medium. Lucas Claims Solutions Ltd. is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information.

Lucas Claims Solutions Ltd. may use cookies on certain areas of this Website for security purposes. Lucas Claims Solutions Ltd. does not use cookies to collect information about you. You can choose to disable the cookies from your browser and delete all the cookies currently stored on your computer. This may prevent you from taking full advantage of the Website.

The Website may contain links that make it easy for users to visit other websites. If the user uses the links to leave the Website and visit a website operated by a third party, Lucas Claims Solutions Ltd. does not have any control over that website. Accordingly, Lucas Claims Solutions Ltd. cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites. Users should exercise caution and look at the privacy statement applicable to the website in question.

Anyone using our case tracking facility will be assigned a user name and password. It is your responsibility to keep these details secure and you should not share these details with anyone or permit anyone to login using your details. Corporate clients are responsible for informing Lucas Claims Solutions Ltd. of any member of staff who leaves your organisation and who no longer requires online access to your claims, or anyone who remains within your organisation and who you no longer wish to have access. Lucas Claims Solutions Ltd. can accept no responsibility for any ongoing access to your claims files by unauthorised individuals if we are not requested to remove their credentials from the system. Such requests must be made by email to This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject bar heading of "Lucas Case Tracking Credential Alterations".

Lucas Claims Solutions Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.